Writings from Force 5 Basecamp



Featured image for “Marketing Automation: How to Get Started – Marketing Minute”

Marketing Automation: How to Get Started – Marketing Minute

Do you wish you could be more responsive and personalized in your communications? Wish you could figure out the right sequence of content that’s just right for a buyer and then “set it and forget it.” It may sound like fantasy, but marketing automation here, and easier to get started than you might think. If you’ve ever been curious about
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Featured image for “Achieving Customer Service with Chatbots”

Achieving Customer Service with Chatbots

By Jeff Murphy Extraordinary customer service is a value that businesses are constantly aiming to achieve. As new technologies are introduced, new opportunities arrive that enable companies to assist their consumers in ways that were previously unimaginable. One recent breakthrough in online customer service has been the implementation of chatbots on company websites. This breakthrough has prompted many a question
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Featured image for “A Look Ahead in Big Tech – Change is Coming”

A Look Ahead in Big Tech – Change is Coming

By Jim Ragosta, Digital Media Specialist 2020 was an interesting year for the social media industry. The COVID-19 pandemic led many businesses and people to turn to social media to stay connected, whether that’s through direct or indirect communications. 2020 also brought light to the questions many have had for years surrounding Big Tech in regards to censorship and privacy. And,
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Featured image for “E-Commerce 2020 Expectations in Michiana”

E-Commerce 2020 Expectations in Michiana

I know. I know. We’re all tired of hearing about the corona virus nowadays and how it’s affected all of us mentally, physically, emotionally. I’d like to take a different perspective, focusing in on E-commerce and how it’s seems to be flourishing. At the end of first quarter 2020, and leading in to the second quarter of 2020, “brick and
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Featured image for “The Era of COVID: 3 Marketing Tips to Exercise Now”

The Era of COVID: 3 Marketing Tips to Exercise Now

We live in challenging times. COVID-19 has dramatically changed traditional human behavior in a short amount of time, leaving nearly all of us in a trance asking ourselves “where do we go from here?” From a business standpoint, “how is the way I conduct business going to change?” Furthermore, from a marketing standpoint, “how do the side effects of COVID
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Featured image for “The Power of…Radio?”

The Power of…Radio?

By Bob Earley For years, I’ve heard that “traditional” media is dying.  Newspapers are gone; tv is being replaced with streaming services. And radio, well… it’s dead, being replaced with services like pandora. So, the power of radio, is it dead? Think again. According to Nielsen’s May 2020 ratings, listenership has steadily grown over the last 5 years. And, the
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Featured image for “Live Streaming – Just A Phase or Here To Stay?”

Live Streaming – Just A Phase or Here To Stay?

Written by Jim Ragosta Live Streaming has been popular during the COVID-19 outbreak, and I refer to “live streaming” in a broad way within this article because there are so many ways to do so. Live Streaming allows people to engage in real time, whether that’s watching your favorite artist perform, obtaining information from a press briefing, or watching your
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Featured image for “The role of the CMS at Force 5”

The role of the CMS at Force 5

Force 5’s arsenal of tools that we use to plan, build and measure websites expands daily. It’s the nature of the industry – growing and adapting to the industry as needed. One such tool is growing to be an essential part of our web offering; the CMS or Content Management System. We have implemented numerous CMS sites on the web
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Featured image for “nDemocrat, Republican, or Favicon?”

nDemocrat, Republican, or Favicon?

What is a Favicon?  It is a 16×16 pixel image that is shown next to your web page’s title on the tab in browser address bar. Favicons are usually overlooked, but I think they are a nice touch on a website.  I thought that maybe it was just a quirk of mine, but then I read the article “What’s The
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Featured image for “The 160-Character Stump Speech”

The 160-Character Stump Speech

On a search engine results page (SERP), the listing of results returned by a search engine in response to a keyword query generally show two bits of information from your webpage, the title tag and the meta description. TITLE TAG – Title tags / Page Titles are critical to giving users a quick insight into the content of a result
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Featured image for “Signs You Need a New Website: It Doesn’t Work on Mobile Devices / Small Screens”

Signs You Need a New Website: It Doesn’t Work on Mobile Devices / Small Screens

One sign that you might need a new website is that it doesn’t look good on mobile devices.  According to a recent study, mobile device usage is significantly higher than desktop usage, with people viewing 51% of the content on mobile versus only 42% on desktop/laptop.   (Five years ago, it was 12.5% mobile vs. 75% desktop/laptop).  Mobile Friendly Not Mobile
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Featured image for “How Unsettling is Your Mobile?”

How Unsettling is Your Mobile?

I recently wrote a post about the importance of having a mobile-friendly website.  I have created a dashboard in Google Analytics to see how your mobile traffic stacks up against your desktop traffic.  If your mobile traffic doesn’t fare well against your desktop traffic, you might need to look at making the website more responsive. To download the GA dashoboard,
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